Adding a Worker Group
The procedure below describes how to add a Workers Group.
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To add a Workers Group: |
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1.
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Open the Workers Group page (Configuration > Routing > Workers Group); the following appears: |
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2.
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Click Add New; the following appears: |
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3.
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In the 'Group Name' field, enter the name of the Group. |
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4.
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In the 'Description' field, enter a description of the Group. |
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5.
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From the 'Not Ready Status Group' drop-down list, select the appropriate value. |
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6.
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From the 'Supervisor' drop-down list, select the Supervisor name of the group. |
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7.
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From the 'Worker' drop-down list, select the appropriate Worker name. |
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8.
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Click  to add additional Supervisors or Workers. |